I value your privacy. Please read through this policy, and if you have any questions, get in touch.
This document sets out the Privacy Policy for the Appsolute Admin website, www.appsoluteadmin.com.au.
Appsolute Admin is committed to providing quality services to you, and this policy outlines my ongoing obligations to you in respect of how I manage your personal information.
I have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which I collect, use, disclose, store, secure and dispose of your personal information. A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.
Personal information is information or an opinion that identifies an individual. Examples include names, addresses, email addresses, and phone numbers.
This information is obtained in many ways, including through interviews, correspondence, phone calls, emails, my website, your website, media and publications, other publicly available sources, cookies, and from third parties. I don't guarantee the links or privacy practices of any third-party websites.
I collect your personal information for the primary purpose of providing my services to you, providing information to my clients, and marketing. I may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from my mailing or marketing lists at any time by contacting me in writing.
Where appropriate and possible, I'll explain why I'm collecting your information and how I plan to use it.
Sensitive information is defined in the Privacy Act to include information or an opinion about things such as an individual's racial or ethnic origin, political opinions, religious or philosophical beliefs, membership of a trade union or professional body, criminal record, or health information.
Sensitive information will only be used by me for the primary purpose for which it was obtained, for a directly related secondary purpose, with your consent, or where required or authorised by law.
Where reasonable and practicable, I'll collect your personal information only from you. In some circumstances I may be provided with information by third parties. Where this happens, I'll take reasonable steps to make sure you're aware of the information provided to me.
Some of the software I use to deliver my services, including Xero and Hubdoc, has built-in AI features that help with tasks like transaction coding and document processing. I may also use other AI tools to assist with tasks such as drafting. All work is reviewed by me before it’s relied on or lodged, and I remain responsible for it. I only use tools with appropriate security protections, and I don’t enter tax file numbers, bank account details or other sensitive personal information into general-purpose AI tools. If you’d like to know which tools I use, just ask.
My enquiry form uses Google reCAPTCHA to help stop spam and automated abuse. reCAPTCHA collects information such as your IP address and details about your device and browser, and sends it to Google to work out whether you are a person or a bot. Google handles that information under its own Privacy Policy and Terms of Service.
I use Google Analytics and Microsoft Clarity to understand how people use my website so I can improve it. These tools use cookies and similar technologies to collect information such as your IP address, device and browser type, the pages you visit and how you move around them. Clarity may also record how you scroll, click and move through pages. This information is handled by Google and Microsoft under their own privacy policies: see the Google Privacy Policy and the Microsoft Privacy Statement. You can block or delete cookies in your browser settings, or use the Google Analytics opt-out browser add-on.
Your personal information may be disclosed where you consent to the use or disclosure, or where required or authorised by law.
Your personal information is stored in a manner that reasonably protects it from misuse, loss, unauthorised access, modification, or disclosure.
When your personal information is no longer needed for the purpose it was collected for, I'll take reasonable steps to destroy or permanently de-identify it. Most personal information is stored in client files, which I keep for a minimum of 7 years.
You can access the personal information I hold about you, and update or correct it, subject to certain exceptions. If you'd like to access your personal information, please contact me in writing.
I won't charge a fee for your access request, though I may charge an administrative fee for providing a copy of your personal information. I may also require identification from you before releasing the information requested, to protect your privacy.
It's important to me that your personal information is up to date. I'll take reasonable steps to keep it accurate, complete and current. If you notice that the information I hold isn't up to date or is inaccurate, please let me know as soon as practical so I can update my records.
This policy may change from time to time and will be available on my website.
If you have any questions or complaints about my Privacy Policy, please contact me at haylee@appsoluteadmin.com.au or 0438 502 582.
Send it through and I’ll get back to you within 1–2 business days.